Safe and Informed Gaming

bajiee's commitment to responsible gaming

When gaming goes beyond entertainment and becomes a source of stress, it is time to take notice. bajiee believes that every player must know the right limits for themselves and stay within those limits. On this page you can learn how to keep control over your gaming and where to get help if you need it.

For ages 21 and over

Is gaming entertainment or a burden?

Online betting and casino games are primarily a form of entertainment. But this entertainment stays healthy only when it is planned and kept within limits. At bajiee, we want to remind every player that placing bets is never a guaranteed source of income — it is an enjoyable activity where winning and losing are equally possible.

Responsible gaming means enjoying the game without going beyond your means or risking mental stress or financial hardship. If you read bajiee's Terms and Conditions carefully, you will see that we prioritise transparency from the outset — understanding the terms before playing is every player's responsibility.

Only individuals aged 21 or over may open an account and play on our platform. We have age verification in place to prevent access by minors, and we urge every parent to monitor their child's or teenager's use of devices.

Taking regular breaks, setting your own monthly budget, and not chasing losses — these three habits are the core of responsible gaming. bajiee wants you to finish every session feeling at ease, not anxious.

Ask yourself

Am I spending money beyond my budget?

Am I placing more bets to recover losses?

Am I hiding my gaming from family or friends?

Do I feel restless or irritable when I cannot play?

Is time meant for work or family going towards gaming?

If even one answer is "yes", check the help options below.

Self-control tools

After logging in to bajiee, you can use the following control options from your account settings. These are here for your own protection.

Deposit Limit

Set a maximum on how much you deposit per day, per week, or per month. Once set, lowering the limit is immediate, but increasing it takes some time.

Session Time Limit

Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically log you out.

Temporary Break

Choose a cooling-off period of 24 hours to 30 days to pause your gaming. During this time, betting and deposits will not be available on your account.

Self-Exclusion

Apply for self-exclusion to stop gaming for a longer period. This remains in effect from 6 months to 5 years. Your account cannot be reactivated while self-exclusion is active.

Loss Limit

Set a limit so that you cannot continue playing once your losses exceed a certain amount. This will protect you from the temptation to chase losses.

Support Team Assistance

Contact our 24/7 live chat support to set any limit or apply for self-exclusion. Help is available in both Bengali and English.

Warning signs

If the following signs appear, it means gaming is moving beyond entertainment and becoming a problem. If you notice these in yourself or someone close to you, getting help quickly is important.

Repeatedly betting to recover money you have lost

Taking out loans or dipping into savings to fund gaming

Trying to stop gaming but being unable to

Hiding your gaming from family or friends

Neglecting work, studies, or relationships

Feeling irritable or restless when you cannot play

Prioritising gaming over sleep or meals

Turning to gaming to relieve stress or worry

Your mood and decisions depending on whether you win or lose

Where to find help

Asking for help is not a sign of weakness — it takes courage. You or someone close to you can get support from the sources below.

bajiee Live Chat

Support is available 24 hours a day, 7 days a week in Bengali and English. Talk directly about account limits, self-exclusion, or any concern you have.

Email Support

If you prefer to reach out in writing about a sensitive matter, send us a message by email. We reply in Bengali.

Family and trusted people

Talk to a close family member or a trusted friend. An open conversation is often the first step to addressing a problem.

Professional counselling

Visit a mental health specialist or counsellor. Both public and private mental health services are available in Bangladesh.

In accordance with our Privacy Policy, all communications related to responsible gaming are kept strictly confidential and are not shared with any third party. Your identity is fully protected when seeking help.

Core principles of responsible gaming

At bajiee, we believe gaming is at its best when it is planned and kept within limits. Following a few simple rules makes the experience far more controlled and enjoyable:

Set a fixed budget each month and never go beyond it.
Decide before you play how much loss will mean you stop for the day.
Even during a winning streak, stick to your planned session end time — keep your impulses in check.
Never use money set aside for family or household expenses on bets.
Do not decide to play when you are under stress or feeling low.
Take regular breaks and spend time on other hobbies or activities.
Stay away from alcohol or other intoxicants while placing bets.

To learn more about bajiee and get an overall picture of our services, you can visit the About Us page.

bajiee's commitment

We put every player's protection before business. Setting limits, self-exclusion, and keeping the path to help always open are our responsibilities. For players 21 and over, in a safe environment.

Protection of minors

We are strict about ensuring that no one under the age of 21 can take part in any form of betting or casino games at bajiee. Age is verified at the time of registration, and additional proof may be requested in cases of doubt.

Our request to parents — to prevent your child or a teenage family member from accessing your device or account:

Use a password or biometric lock on your device.
Keep your bajiee account password and login details secure.
Avoid saving passwords in your browser.
Install parental control software on your children's devices.

If you suspect that a child or minor is using an account, please inform our support team immediately. We will suspend that account without delay.

Responsible Gaming FAQ

Find answers to commonly asked questions about responsible gaming here. For more questions, visit our FAQ page.

No, your account balance remains intact if you self-exclude. Once the self-exclusion period ends, you can withdraw that balance. Only betting and deposit features are disabled during the self-exclusion period.

Lowering a deposit limit takes effect immediately. However, a request to increase the limit goes through a waiting period (cooling-off period) before it takes effect. This is to protect you from impulsive changes of mind.

First, speak with them with empathy — try to understand their situation without blaming them. Encourage them to see a professional counsellor and go with them if needed. If you contact the bajiee support team, we can help place limits on that account or assist with the self-exclusion process.

No. It is not possible to reactivate an account before the set self-exclusion period expires. To reactivate after the period ends, you will need to contact our support team and complete a brief verification process.

No. You must be at least 21 years old to open an account at bajiee and take part in any kind of betting or casino games. This platform is strictly prohibited for anyone aged 18 or under.

Yes. In the history section of your account you can see all your deposits, withdrawals, betting history, and a record of wins and losses. This information is useful for analysing your own playing patterns.