FAQ

bajiee FAQ — Answers to Your Questions

Account verification (KYC), bKash and Nagad deposits, age limit controls, personal security — this page brings together detailed answers to the most frequently asked questions from bajiee users. If you cannot find your question, contact our round-the-clock live chat.

Identity Verification (KYC) Deposit Questions Limits and Controls Stay Safe

Identity Verification (KYC)

To ensure a safe environment at bajiee, every account's identity is verified. Here is what you need to know about this process. Verification must be completed before your first withdrawal at bajiee Casino.

bajiee typically requests verification before your first large withdrawal or when unusual activity is detected on your account. It is also a good idea to complete account verification after registration, as this helps avoid delays at the time of withdrawal.

At bajiee, a National ID (NID), passport, or driving licence is accepted. The document photo must be clear and complete, and expired documents will not be accepted. A recent selfie photo may also be requested. Uploading in the correct format speeds up the verification process.

The KYC process is carried out for two main reasons: to confirm account ownership and to prevent fraudulent activity. bajiee wants to ensure that each account is operated by a real person who is over 21 years of age. This is done to protect your money.

Yes. All documents uploaded to bajiee are protected with SSL encryption and are not shared with any third party. To learn more about data storage, please read the privacy policy. Your information is used solely for the purpose of identity verification.

The most common reason for a rejected verification is a blurry photo or a document that is partially cut off. In this case, take a new photo in good lighting and resubmit. If the problem persists, contact bajiee's 24/7 live chat or email support — the team is ready to help in Bengali.

Generally, once verification is successfully completed, you do not need to repeat it. However, if major changes are made to the account — such as updating the payment method or contact details — bajiee may request verification again. This is done to protect your own account.

Deposit Questions

bKash, Nagad, Rocket, or bank transfer — here you will find answers to the most frequently asked questions about deposit methods at bajiee.

The minimum deposit amount at bajiee is ৳300 for all methods. Whether you use bKash, Nagad, Rocket, or bank transfer, this minimum applies. A deposit of ৳300 or more qualifies for a first-time 120% bonus of up to ৳5,000.

Log in to your account on the bajiee Login page, then go to the deposit section and select bKash. Make the bKash payment to the specified number and save the transaction ID. The deposited amount is usually added to your account within a few minutes. If there is a problem, contact support with your transaction ID.

First, wait a little while — it can take 5–10 minutes during periods of network congestion. If it still does not appear, get the transaction ID from your bKash or Nagad app and take a screenshot of the payment. Then contact bajiee's 24/7 live chat with the transaction ID and amount.

bajiee does not charge any fee directly on deposits. However, bKash, Nagad, or Rocket service providers may deduct some charges according to their own rules — that is the respective mobile banking provider's own policy, not bajiee's. Check your own bKash or Nagad app for the exact amount.

Yes, Nagad is one of the supported deposit methods at bajiee. Just like with bKash, log in to your account, select Nagad from the deposit menu, and make the payment as instructed. The minimum deposit is ৳300 and each successful deposit may qualify for a weekly reload reward.

Bank transfer times may vary depending on the bank. Transfers from major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank are generally processed within a few hours. If the deposit does not appear in your account, contact bajiee support with your bank payment reference number.

Limits and Controls

To play responsibly, bajiee offers a number of control features. It is important to stay in control of your play — see the responsible gaming page for details.

Yes. You can set a daily, weekly, or monthly deposit limit from the bajiee account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period, but it can be reduced at any time. This is an effective way to play within your budget.

Cooling-off is the option to pause play for a set period of time (for example, 24 hours or one week). Self-exclusion is longer-term — the account can be closed for a period of time or permanently. Both options are available in the account settings or can be activated through the support team.

The minimum age to participate in casino and betting activities at bajiee is 21 years. This rule is followed as part of social responsibility. Providing a date of birth at the time of registration is mandatory, and age is confirmed during KYC verification. For full details on the rules and conditions, see the terms and conditions page.

If playing goes beyond entertainment and becomes a problem, seek help without delay. bajiee's responsible gaming page has self-assessment information. You can also contact the support team directly for self-exclusion. Talking to a trusted person in your family can also be helpful.

The minimum withdrawal amount at bajiee is ৳500. This limit applies to all methods — bKash, Nagad, or Rocket. Funds generally arrive within 15 minutes to 2 hours after a withdrawal request is made. KYC must be completed before the first withdrawal.

Stay Safe

Staying safe online is your own responsibility, and bajiee helps with that protection. Following the guidelines below will keep both your account and your money secure.

Never. Do not share your OTP, bKash PIN, Nagad PIN, or account password with anyone under any circumstances — the bajiee support team will never ask for this information. If someone asks for it, it is an attempt at fraud. If you receive a suspicious message, report it to bajiee support immediately.

Fraudsters often create fake sites that look like the real bajiee. Always verify the correct URL in the address bar and check for an HTTPS connection. Do not click on unknown links received via social media or SMS. If in doubt, type the correct address directly into your browser.

If you see an unfamiliar login or transaction, change your password immediately and notify bajiee's 24/7 live chat. The support team will help secure your account quickly. It is also a good idea to change your email. To recover your password, keep the correct email and mobile number updated in your account in advance.

A strong password has at least 8–12 characters and is made up of a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not create a password using your date of birth or name. Most importantly — do not use the same password on any other site. Changing your password regularly is also safer.

Yes. bajiee uses SSL (Secure Sockets Layer) encryption, which keeps all information secure between your browser and the server. Payment details, personal information, and KYC documents are all sent through encrypted channels. You can find the detailed data usage policy in the privacy policy.

Public Wi-Fi networks are generally less secure, so avoid logging in or making financial transactions on them. Using mobile data or a trusted home network is safer. If you must use public Wi-Fi, log out immediately after your session and check your password afterwards.

Have more questions? We are always here

If you cannot find your answer on this page, bajiee's support team is ready to help in both Bengali and English. You can get in touch at any time of the day or night.

Live chat support

bajiee's live chat is active 24 hours a day, 7 days a week. After logging in to your account, click the chat icon to speak directly with a support representative in Bengali. For deposits, withdrawals, bonuses, or any technical issue, you will get a response right away.

Email Support

For detailed issues, you can contact us by email. Email address: . Including your account username and a description of the issue in your message will help resolve it faster. The bajiee support team replies in Bengali.

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